Redemption for points (10% Max Discount)

Customers can redeem points on the checkout page with a maximum of 10% off. Customers can choose to redeem points for discounts during check out. The discounted amounts will be shown in the “CART” session on the right side of the check-out page at the rate of 100 points to $1HKD~$0.13USD. The shipping fee is not counted in the total price to use the points. Note that every point can only be used once and does not apply to the instalment plan.

Steps for applying points 

  1. Enter the number of points you hope to use for this purchase. Please be reminded that every $1HKD~$0.13USD is equal to 100 points. 
  2. Click apply points 
  3. The discounted amount will be shown in the “Cart Discount” on the right side of the check-out page 
  4. Proceed to checkout

Redemption for coupons (Cash In)

Customers can redeem coupons on the page of “Points” in My Account. Customers can enter the number of points that would like to be used to redeem a coupon while the redeem rate is 200 points for $1HKD~$0.13USD.The shipping fee is not counted in the total price to use the points. Note that every point can only be used once and does not apply to the instalment plan.

Guide to redeem coupons 

  1. Login to your Account on ToysWonderland.com
  2. Access your My Account
  3. Scroll down to Points
  4. Under Points Conversion you can enter the amount of points you would like to convert to coupon
  5. Click generate coupon
  6. Once done you will see your coupon in Coupon Details

Guide to pay with coupon 

  1. Redeem the coupon by following the steps shown above
  2. Go to Coupon details and copy the code for check-out
  3. Enter the coupon code and click apply coupon
  4. Proceed to checkout

General questions for points/coupons.

Why is the ratio of coupon and points different? If so, am I losing points for trading coupon?


The ratio is different because they serve different usage. Although coupons are exchanged with points, you can actually pay full price with coupons. But with points, it is only allowed to pay a maximum 10% of the total price. Meaning that you can only enjoy a maximum 10% off with a point while a potential free collectible with coupons!

Why are my points shown as “pending” after I placed the order?

Case 1: The points will be shown as “pending” for pre-order purchase, the status will be changed after the shipping begins.

Case 2: For in-stock collectibles, the “pending” will be changed after the collectible is shipped, which in general is within 72 business hours.

When will coupons expire?

The coupon will expire after 365 days upon the redemption of the coupons. 

When will points expire?

The expiry mechanism of points depends on the situation. First, if the total number of points is under 10000. There will be no expiry dates.

As for the accumulated amount of points over 10000, the points will expire one year upon the day your accumulated amount of points reach 10000.

For example, on 08/08/2021 you reach over 10000 points, all the points you have will expire on 08/08/2022. Notification will be sent 90days before the expiry date of points. 

Is the ratio for coupons lower than that of points?

No, the introduction of coupons is another option for customers’ discounts. The points to dollar ratio is 100 points to $1HKD~$0.13USD while the ratio for coupons is 1000 points to $1HKD~ $0.13USD. However the two discount forms i.e. coupons and points serve different functions. 

For points, the maximum discount is 10% for every order. Meaning that for example, a $100 order, with points you can earn at most $10 off as the maximum 10% discount. 

For coupons, there is no limit, the order could be bartered and settled with coupons without any usage of cash. For example, a $100 order could be settled only using coupons. 

Therefore, the two discount forms, albeit with different ratios. Serve different functions and usages. They are both good choices for a good bargain on collectibles! 

How many times can I use the coupon?

Every coupon can only be used once. However, customers can feel free to redeem coupons for different orders. 

Is there any limit to using the coupon/ points?

Yes, every order can only use one coupon. And for certain sales, coupons cannot be applied for additional discounts. But every collectible could be paid with coupons/points. 

However, you can choose to use both points and coupons per order. 

How many points will I get on my Birthday?

Each customer will receive a complimentary 30000 points(~300HKD Max.) as our birthday presents to you!

Is there another way to earn points?

Yes! We have a referral program where every customer can earn 8000 points for each referee invited. Everyone has their unique referral code. Please go to “point” for your unique link and code to earn more points!

Toys Wonderland Limited Reward Program 

Enrollment in the Toys Wonderland Limited Rewards Program becomes effective only upon acceptance of these terms and conditions. Redemption of Points will also constitute acceptance of these terms. (“Toys Wonderland Limited”).  This page includes the terms and conditions for points and coupons. For coupons, please scroll down to its session.

Terms and Condition for Points 

Terms of Use

The Toys Wonderland Limited Rewards Program is a loyalty program that provides discounts to members on future purchases, subject to restrictions as stated in this terms and condition. By becoming a member of the Toys Wonderland Limited Rewards Program, Members agree to receive advertising, marketing materials, and other communications from Toys Wonderland Limited.

Please read these terms and conditions carefully.  By accessing or using this Reward Program, you agree to be bound by the terms and conditions described herein and all terms incorporated by reference.  If you do not agree to these terms and conditions, do not participate in this program.

Reward Points will be awarded for the Net Purchase Amount at the rate of: 

Reward Points for every $1HKD~$0.13USD spent at the online store, for which Reward Points will be awarded at the rate of 10 Reward Points for every $1HKD~$0.13USD spent. 

We have the right to (a) adjust, withdraw or cancel any rewards or benefits including Reward Points awarded or to be awarded to you; (b) suspend or stop providing any rewards, benefits, or service at any time; and (c) terminate your membership; at any time at our sole discretion without prior notice to you. 

The benefits that are available to you through Rewards are based on the number of “Points” that you earn. You can earn points in multiple ways, including making purchases on our online store, referrals to friends who make purchases, and other ways as determined by Toys Wonderland Limited. There may be other limited-time promotions where Toys Wonderland offers a “Bonus Credit” on featured products.

Termination

  1. A member may terminate their Membership at any time by submitting a notice of termination via email.  Upon termination, Members will forfeit any accumulated Toys Wonderland Limited Reward Points. Membership is not transferable and is subject to present and future program rules. Membership is valid only for purchases made online through the Toys Wonderland Limited.com website. Toys Wonderland Limited, in its sole discretion, reserves the right to cancel any Membership.
  2. Abuse of the Toys Wonderland Limited Rewards Program, including failure to follow program policies and procedures, the sale or barter of rewards or promotional offers and any misrepresentation of fact relating thereto, or other improper conduct as determined by Toys Wonderland Limited in its sole judgment may result in cancellation of the Member’s account and future disqualification from program participation as well as forfeiture of all Toys Wonderland Limited Rewards accrued. In connection with the enforcement of any of the terms and conditions governing the Toys Wonderland Limited Rewards Program, Toys Wonderland Limited reserves the right to take appropriate legal action, as it deems necessary.

Membership

  1. Upon enrollment, customers agree to receive communication from Toys Wonderland Ltd Rewards Program about their transactions and/or any promotions from any of the brands under the purview of Toys Wonderland Ltd. All special offers, updates, and account activity details will be communicated to the Member through email and/or any other digital medium. The Company shall not be responsible in any manner for any loss, delay, incorrect or incomplete communication.
  2. Members are requested to update their profiles from time to time. Information can be updated by logging on to www.toyswonderland.com
  3. The members can view their profile information and purchase history by logging on to Toys Wonderland Online Shop www.toyswonderland.com
  4. Toys Wonderland Limited reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Toys Wonderland Limited shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
  5. If there is no account activity or Toys Wonderland Limited rewards from any source posted to a Toys Wonderland Limited Rewards Program Member’s account for two consecutive years (24 months), the account is subject to closure and termination, including forfeiture of all accrued rewards.
  6. Information provided by Members will be handled according to the Toys Wonderland Limited Privacy Policy.
  7. Members earn Reward Points for every $1HKD~$0.13USD spent at the online store, for which Reward Points will be awarded at the rate of 10 Reward Points for every $1HKD~$0.13USD spent.
  8. Toys Wonderland Limited Rewards earned will be rounded to the nearest whole dollar of the purchase. Toys Wonderland Limited Rewards will be posted to the Member’s account as soon as practicable following shipment of the eligible purchase. 
  9. When a Member returns an eligible purchase to Toys Wonderland Limited, the Toys Wonderland Limited Rewards previously posted to Member’s account for that purchase will be deducted from the Member’s account. Other exclusions may apply.
  10. Toys Wonderland Limited Rewards have no cash value and cannot be refunded for cash.
  11. Toys Wonderland Limited Rewards may not be used in part or in whole towards an item’s non-refundable deposit. Any Toys Wonderland Limited Rewards applied to an order that requires a non-refundable deposit will be allocated to the remaining balance of the item. All non-refundable deposits must be paid for in actual funds.
  12. Toys Wonderland Limited is not responsible for communications lost due to a change of address or other contact information. Toys Wonderland Limited Rewards that remain in Members’ accounts are forfeited if and when Toys Wonderland Limited Rewards expire, as per their expiration date, the Member’s account is dormant for 24 months, or the Toys Wonderland Limited Rewards Program is terminated.
  13. As of January 1, 2021, Toys Wonderland Limited Rewards from any source will have an expiration date of one (1) year from the activation date of the Toys Wonderland Limited rewards. The activation date is defined as the date the Toys Wonderland Limited reward became eligible to be used for redemption. 
  14. Any rewards that are active as of January 1, 2021 will expire in one year on January 1, 2022. Toys Wonderland Limited Rewards listed as PENDING are not ACTIVE and therefore not assigned an expiration date.
  15. Toys Wonderland Limited Rewards that are due to expire within 30 days will be highlighted in the Toys Wonderland Limited Rewards area of the Member’s account and may be included in the Member’s Toys Wonderland Limited Rewards Program summary email under a section entitled, “About to Expire”.
  16. Toys Wonderland Limited Rewards are not transferable and may not be combined among Members. Rewards may not be transferred or conveyed by any means to anyone, including to a Member’s estate, and may not pass to Members’ successors or assigns. Toys Wonderland Limited Rewards are a discretionary discount and do not constitute property of the Member.
  17. All Toys Wonderland Limited Rewards must be earned and redeemed according to the Terms and Conditions of the Toys Wonderland Limited Rewards Program. Toys Wonderland Limited has the absolute right to make the final decision on whether a purchase qualifies for Toys Wonderland Limited Rewards.
  18. Toys Wonderland Limited may change the Toys Wonderland Limited Rewards Program rules, benefits, conditions of participation, or rewards value levels for purchases in whole or in part at any time without notice. Such changes may affect the value of the Toys Wonderland Limited Rewards already accumulated. Toys Wonderland Limited may change or terminate program partners if any, and withdraw, limit, modify or cancel any Toys Wonderland Limited Reward, change the value of rewards, modify or regulate the transferability of Toys Wonderland Limited Rewards or other benefits, modify expiration dates, institute or add Toys Wonderland Limited Reward blackout dates or limit the number of Toys Wonderland Limited Rewards for use by anyone individual on any one purchase.
  19. Toys Wonderland Limited may, at any time, terminate or modify the Toys Wonderland Limited Rewards Program and these terms and conditions without any notice to or further obligations to Members.
  20. The Toys Wonderland Limited Rewards are void where prohibited by law. If any provision of these terms and conditions is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be reformed to the extent possible to comply with applicable law and the remaining terms and conditions shall maintain their full force and effect. 
  21. Taxes on Toys Wonderland Limited Rewards may apply where required by law and are the Member’s sole responsibility. 

Offers/Promos/Benefits

  • Birthday and Anniversary Reward is a special occasion reward issued and valid during the Member’s Birthday/Anniversary month respectively, as per records available with the Company. Members will be informed by email when the points are issued.

Other

  • The Program is only for individual use and not for corporate, bulk, or institutional purchases.
  • The Company reserves the right to withdraw any or all of the membership issued by them.

Terms and Conditions for Coupons 

Enrollment in the Toys Wonderland Limited Rewards Program becomes effective only upon acceptance of these terms and conditions. Redemption of Coupons will also constitute acceptance of these terms. (“Toys Wonderland Limited”). 

Terms of Use

The Toys Wonderland Limited Rewards Program is a loyalty program that provides discounts to members on future purchases, subject to restrictions as stated in this terms and condition. By becoming a member of the Toys Wonderland Limited Rewards Program, Members agree to receive advertising, marketing materials, and other communications from Toys Wonderland Limited.

Please read these terms and conditions carefully.  By accessing or using this Reward Program, you agree to be bound by the terms and conditions described herein and all terms incorporated by reference.  If you do not agree to these terms and conditions, do not participate in this program.

Reward Points will be awarded for the Net Purchase Amount at the rate of: 

Reward Points for every $1HKD~$0.13USD spent at the online store, for which Reward Points will be awarded at the rate of 10 Reward Points for every $1HKD~$0.13USD spent. Points can be used in exchange for coupons.

We have the right to (a) adjust, withdraw or cancel any rewards or benefits including Reward Points awarded or to be awarded to you; (b) suspend or stop providing any rewards, benefits, or service at any time; and (c) terminate your membership; at any time at our sole discretion without prior notice to you. 

The benefits that are available to you through Rewards are based on the number of “points” that you earn. You can earn points in multiple ways, including making purchases on our online store, referrals to friends who make purchases, and other ways as determined by Toys Wonderland Limited. And coupons would be further exchanged using the accumulated points. There may be other limited-time promotions where Toys Wonderland offers a “Bonus Credit” on featured products.

Termination

  1. A member may terminate their Membership at any time by submitting a notice of termination via email.  Upon termination, Members will forfeit any accumulated Toys Wonderland Limited Reward Points. Membership is not transferable and is subject to present and future program rules. Membership is valid only for purchases made online through the Toys Wonderland Limited.com website. Toys Wonderland Limited, in its sole discretion, reserves the right to cancel any Membership.
  2. Abuse of the Toys Wonderland Limited Rewards Program, including failure to follow program policies and procedures, the sale or barter of rewards or promotional offers and any misrepresentation of fact relating thereto, or other improper conduct as determined by Toys Wonderland Limited in its sole judgment may result in cancellation of the Member’s account and future disqualification from program participation as well as forfeiture of all Toys Wonderland Limited Rewards accrued. In connection with the enforcement of any of the terms and conditions governing the Toys Wonderland Limited Rewards Program, Toys Wonderland Limited reserves the right to take appropriate legal action, as it deems necessary.

Membership

  1. Upon enrollment, customers agree to receive communication from Toys Wonderland Ltd Rewards Program about their transactions and/or any promotions from any of the brands under the purview of Toys Wonderland Ltd. All special offers, updates, and account activity details will be communicated to the Member through email and/or any other digital medium. The Company shall not be responsible in any manner for any loss, delay, incorrect or incomplete communication.
  2. Members are requested to update their profiles from time to time. Information can be updated by logging on to www.toyswonderland.com
  3. The members can view their profile information and purchase history by logging on to Toys Wonderland Online Shop www.toyswonderland.com
  4. Toys Wonderland Limited reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Toys Wonderland Limited shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
  5. If there is no account activity or Toys Wonderland Limited rewards from any source posted to a Toys Wonderland Limited Rewards Program Member’s account for two consecutive years (24 months), the account is subject to closure and termination, including forfeiture of all accrued rewards.
  6. Information provided by Members will be handled according to the Toys Wonderland Limited Privacy Policy.
  7. Members earn Reward Points for every $1HKD~$0.13USD spent at the online store, for which Reward Points will be awarded at the rate of 10 Reward Points for every $1HKD~$0.13USD spent. Coupons could be exchanged using points.
  8. Toys Wonderland Limited Rewards earned will be rounded to the nearest whole dollar of the purchase. Toys Wonderland Limited Rewards will be posted to the Member’s account as soon as practicable following shipment of the eligible purchase. 
  9. When a Member returns an eligible purchase to Toys Wonderland Limited, the Toys Wonderland Limited Rewards previously posted to Member’s account for that purchase will be deducted from the Member’s account. Other exclusions may apply.
  10. Toys Wonderland Limited Rewards have no cash value and cannot be refunded to cash.
  11. Toys Wonderland Limited Rewards may not be used in part or in whole towards an item’s non-refundable deposit. Any Toys Wonderland Limited Rewards applied to an order that requires a non-refundable deposit will be allocated to the remaining balance of the item. All non-refundable deposits must be paid for in actual funds.
  12. Toys Wonderland Limited is not responsible for communications lost due to a change of address or other contact information. Toys Wonderland Limited Rewards that remain in Members’ accounts are forfeited if and when Toys Wonderland Limited Rewards expire, as per their expiration date, the Member’s account is dormant for 24 months, or the Toys Wonderland Limited Rewards Program is terminated.
  13. As of January 1, 2021, Toys Wonderland Limited Rewards from any source will have an expiration date of one (1) year from the activation date of the Toys Wonderland Limited rewards. The activation date is defined as the date the Toys Wonderland Limited reward became eligible to be used for redemption. 
  14. Any rewards that are active as of January 1, 2021 will expire in one year on January 1, 2022. Toys Wonderland Limited Rewards listed as PENDING are not ACTIVE and therefore not assigned an expiration date. For Coupons, the expiry date is one year upon the redemption of coupons. 
  15. Toys Wonderland Limited Rewards that are due to expire within 30 days will be highlighted in the Toys Wonderland Limited Rewards area of the Member’s account and may be included in the Member’s Toys Wonderland Limited Rewards Program summary email under a section entitled, “About to Expire”.
  16. Toys Wonderland Limited Rewards are not transferable and may not be combined among Members. Rewards may not be transferred or conveyed by any means to anyone, including to a Member’s estate, and may not pass to Members’ successors or assigns. Toys Wonderland Limited Rewards are a discretionary discount and do not constitute property of the Member.
  17. All Toys Wonderland Limited Rewards must be earned and redeemed according to the Terms and Conditions of the Toys Wonderland Limited Rewards Program. Toys Wonderland Limited has the absolute right to make the final decision on whether a purchase qualifies for Toys Wonderland Limited Rewards.
  18. Toys Wonderland Limited may change the Toys Wonderland Limited Rewards Program rules, benefits, conditions of participation, or rewards value levels for purchases in whole or in part at any time without notice. Such changes may affect the value of the Toys Wonderland Limited Rewards already accumulated. Toys Wonderland Limited may change or terminate program partners if any, and withdraw, limit, modify or cancel any Toys Wonderland Limited Reward, change the value of rewards, modify or regulate the transferability of Toys Wonderland Limited Rewards or other benefits, modify expiration dates, institute or add Toys Wonderland Limited Reward blackout dates or limit the number of Toys Wonderland Limited Rewards for use by anyone individual on any one purchase.
  19. Toys Wonderland Limited may, at any time, terminate or modify the Toys Wonderland Limited Rewards Program and these terms and conditions without any notice to or further obligations to Members.
  20. The Toys Wonderland Limited Rewards are void where prohibited by law. If any provision of these terms and conditions is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be reformed to the extent possible to comply with applicable law and the remaining terms and conditions shall maintain their full force and effect. 
  21. Taxes on Toys Wonderland Limited Rewards may apply where required by law and are the Member’s sole responsibility. 

Redemption

Customers can redeem points on the checkout page with a maximum of 10% off. Customers can choose to redeem points for discounts during check out. The discounted amounts will be shown in the “CART” session on the right side of the check-out page at the rate of 1000 points to $1HKD~$0.13USD. The shipping fee is not counted in the total price to use the points. Every coupon can only be used once and only one coupon can be used per order. 

Offers/Promos/Benefits

  • Birthday and Anniversary Reward is a special occasion reward issued and valid during the Member’s Birthday/Anniversary month respectively, as per records available with the Company. Members will be informed by email when the points are issued.

Other

  • The Program is only for individual use and not for corporate, bulk, or institutional purchases.
  • The Company reserves the right to withdraw any or all of the membership issued by them.
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